We want you to be completely satisfied with your Scanlily QR sticker purchase. If you're not satisfied, you may return eligible products within 30 days of delivery for a full refund.
Eligibility Requirements
To be eligible for a return, items must meet the following conditions:
Original condition: Sticker packets may be opened for inspection, but individual stickers must remain attached and unscanned
Not scanned: QR codes that have been scanned are registered to user accounts and cannot be returned
Not removed: Stickers that have been peeled from their backing or applied to items cannot be returned
Original packaging: All original packaging materials must be included
Proof of purchase: You must provide your order number or receipt
Exception: Defective stickers may be returned even if the package has been opened or individual stickers have been tested. See "Defective Products" section below.
Non-Returnable Items
Due to the nature of QR code products, the following items cannot be returned:
Stickers that have been scanned (scanning registers them to your account, rendering them unusable for resale)
Individual stickers that have been removed from their backing
Applied or used stickers
Stickers showing signs of damage not caused by manufacturing defect
How to Initiate a Return
To start a return:
Contact our customer service team at info@scanlily.com within 30 days of delivery
Provide your order number and reason for return
Wait for return authorization and instructions
Ship the item back in its original condition and packaging
Return Shipping
Defective or incorrect items: We cover return shipping costs. We'll provide a prepaid return label.
Change of mind: Customer is responsible for return shipping costs.
Damaged in transit: Contact us immediately with photos. We'll arrange for a replacement at no cost.
Refund Process
Refunds are processed within 5-7 business days after we receive and inspect the returned item
Refunds are issued to the original payment method
Original shipping charges are non-refundable (except for defective or incorrect items)
You'll receive an email confirmation once your refund has been processed
Defective Products
If you receive a defective product:
Contact us at info@scanlily.com within 30 days
Provide photos of the defect if possible
We'll send a replacement or provide a full refund, including return shipping costs
Contact Us
For questions about returns or to initiate a return:
This policy applies to purchases made directly through Scanlily. For purchases made through Amazon, Walmart, or other retailers, please refer to the respective retailer's return policy.
Last Updated: October 2025
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